SHIPPING

In case something went wrong with your delivery, for example a wrong Address, delivered but not received or any other case for which the transport company is responsible please contact GLS directly:

service@gls-germany.com

06677-646907000

The customer service is available from MO-FR 8am-6pm. Please hold your tracking number ready which you've got via email from us.

YES! We ship worldwide. Over 50€/70€ order amount the shipping is free of charge. More Details you can find HERE

This depends on your delivery country. Your parcel will be shipped from our Austrian Warehouse to you. You can expect the following delivery times:

Austria: 1-3 working days

Germany: 2-5 working days

Rest of EU: 2-7 working days

Rest of the world: up tp 30 days

RETURNS

You have 30 days time upon delivery to send the items back. 

You are responsible for the return costs. Raise your receipt of your return in case the parcel gets lost.

The return address is the following:

ZOECA jewelry

Alpenlandstrasse 16

3180 Lilienfeld

Austria

More Details you can find here >>

After your return arrives at our warehouse it takes up to 14 days to process your refund. You will receive an email from us after we get your return in and another one after the refund was issued.

If you used KLARNA for your order please make sure to register a return in your KLARNA Account.

CLAIMS

We are sorry to hear that. Please send the item back to us:

ZOECA jewelry

Alpenlandstrasse 16

3180 Lilienfeld

Austria

Please note if you want an exchange or a refund. We will refund you the shipping costs which have been incurred for your return.

We offer two years warranty on our products. The details you can find here >>

ORDER

You can pay with Paypal, Visa, Mastercard, AMEX or KLARNA.

In case you have used KLARNA during Checkout but transfered the Money to ZOECA and not Klarna. Please contact Klarna directly to solve the Problem.

Some yes, some not. You can find under each sold out product a tab where you can put in your email address. You will informed as soon as it will be back on stock.

MATERIALS & CARE

Most our jewels are made of high quality 925 silver. We also offer a small Stainless Steel Collection.

Details about Material & Care you can find HERE

All our jewels are EU-Nickel conform.

We don't recommend to keep your jewels on while swimming or taking a shower. Our jewelry is pretty dainty and natural stones don't like water. The plating is water resistant. Gold plated jewelry stays much longer shiny if you care them well. 

HERE you can find detailed Care Instructions.

PREORDER

Normally 60-90 days but due Covid you have to expect delays. Please note, that we don't except new preorders at the moment.

At the moment there are no open Preorder Slots. All Preorders for October 2020 -January 2021 were shipped. In case you are waiting for a Preorder please contact us.